Delivery is arranged by buyers, sellers, or third-party providers.
JENDAL helps buyers and sellers connect, but it does not operate a shipping or delivery service. This policy explains who is responsible after pickup or handover.
Important handover note
JENDAL is not responsible for loss, theft, delay, or damage after collection or third-party handover.
Buyers and sellers should agree on collection or delivery details before an item leaves the seller.
Delivery is arranged independently
JENDAL does not directly provide shipping or delivery services. Buyers and sellers are responsible for arranging pickup or third-party delivery independently.
Pickup and handover matter
Once an item has been collected by the buyer or handed over to a third-party delivery provider arranged by the buyer or seller, JENDAL is not responsible for loss, theft, delays, or damages occurring during transit.
Inspect items promptly
Buyers are encouraged to inspect items promptly and report disputes within the platform's specified dispute period.
Buyers and sellers should agree before the item moves.
Delivery details, rider costs, pickup timing, and collection points should be arranged directly by the buyer and seller or their chosen third-party provider.
- Confirm the pickup point, delivery area, rider details, and timing before handover.
- Keep communication clear inside JENDAL where possible so order details are easier to review.
- Check the item as soon as it is received and raise any dispute within the allowed dispute period.
Inspect items promptly after collection or delivery.
If there is an issue with an order, report it through JENDAL within the platform's specified dispute period so the details can be reviewed.